Spa Terms & Conditions
Booking & Cancellation Policy
Please book as far in advance as possible to avoid disappointment. For non-residents, The Lyttle Treatment Room requires payment in full at time of booking. All prices are quoted in GBP, include VAT and are subject to change. Gratuities are not included and are welcomed at your discretion.
At least 48 hours’ notice is required for cancelling treatments. Group bookings of 4 or more people require at least 7 days’ notice. Cancellations made within this period will be non-refundable. If you wish to amend your booking in any way, please contact us before you arrive. We will do our best to accommodate any requests but cannot guarantee it.
Gift vouchers are non-refundable and must be presented to your therapist upon arrival.
Complimentary parking is available for all guests. To find the car park please follow signage to the Hotel Reception. Please arrive 30 minutes prior to your treatment in order to complete your health questionnaire. We kindly ask all guests to wear face coverings or visors throughout their visit to Stapleford Park, with the exception being whilst having a facial treatment or when you are seated to eat or drink. We encourage you to bring your own face coverings. However, we will have a small supply of face coverings at Reception if needed.
If you are delayed, then, unfortunately, your treatment will be shortened so as not to inconvenience the next booking. The treatment price will remain the same.
The environment at The Lyttle Treatment Room is one of relaxation and tranquillity. During your treatment you may wish to wear your own bikini or briefs, or hygienic disposable briefs can be provided for women. Choose what is most comfortable for you. Our therapists will always use a draping technique to protect your privacy. Robes may be worn in the Lyttle Treatment Room. We do respectfully request that robes are not worn for afternoon tea or in the Library Bar.
As some treatments are not suitable for certain conditions, we will ask you to complete a health questionnaire when you arrive for your treatment or package. It is important to let us know of any medical issues, surgeries or pregnancy.
We have specially designed treatments for expectant women or nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable during this special time.
Phones, Audio & Video Sound
The Lyttle Treatment Room is a phone-free environment and we ask our guests to keep their devices on silent or vibrate and not to make or receive calls in the room.
It is not advisable to wear jewellery whilst visiting The Lyttle Treatment Room or during treatments, we recommend that you do not bring valuables with you.
The Lyttle Treatment Room is for adults, 16 and over.
To continue your Stapleford Park experience at home, most products used in our treatments are available at reception and our experienced team will be delighted to assist you with your choices. For any guests requiring additional assistance or to make a booking, please contact us on +44 (0) 1572 787 000 or email us at firstname.lastname@example.org